Our client, a leading bank is a member of an International Group with range of products in business and personal banking and corporate and investment banking. In a bid to continue to meet the needs of the ever growing customer base and as a result of business growth, our client has employed the services of Workforce Management Centre Limited to source suitable roles for the vacant roles:
Business Banker (WFMC/07/01)
Locations: Aba, Port Harcourt, Owerri, Akure, Ife, Ilorin, Ado Ekiti, Osogbo, Ilesa, Iwo, Ondo, Benin, Asaba, Warri, Awka, Onitsha, Kaduna, Kano, Sokoto, Lagos
To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions
• Explain, promote and sell a range of appropriate bank product offerings and solutions that meet the financial needs of small business customers.
• Selling includes acquiring and opening new business accounts (walk-in customers)
• Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations)
• Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
• Mining existing customer data to identify expansion and/or additional business opportunities
• Identifying opportunities to migrate top-end customers
• Providing a central œno-frills” (information/ query handling) service point for a portfolio of small business customers
• Performing a liaison role between customers and back – office service fulfillment and credit functions
• Interacting with clients and conducting needs analyses to assist clients to better understand their financial requirements.
• Accurately and efficiently processing customer mandates/ documentation requirements for banking facilities
• Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage
• Advice given to customers should benefit both the customer and Standard Bank. Wrong and unprofitable customer behavior should not be encouraged
• Explain credit loan facility options and qualifying criteria to customers.
• Support customers in the completion of credit application information requirements e.g. personal
• Balance sheets, cash flow statements, financial statements and management accounts
• Process scored credit applications within the confidential limit of authority and BRI scores.
• Notify customers regarding the approval of credit loan facilities. Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act license categories.
• Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)
• Minimum of a